Mediation Theory & Practice - OCN Accredited 8 Day Course (Belfast)

“This course gave me a clear process that actually works.
It reduced stress, improved how I lead, and changed how conflict is handled across my school.
I’ve already booked further training for other leaders — that’s how valuable it is.”
— Ricky Massey, Principal, Glengormley High School

If conflict is already costing you time, authority, or credibility — read on.

Most workplace conflict isn’t dramatic.
It’s slow, corrosive, and expensive.

It shows up as:

• issues escalating because no one intervened early
• managers avoiding conversations until they become formal
• HR carrying problems that should never have reached procedure
• absence, disengagement, and quiet resentment spreading through teams

This programme is for professionals who need a dependable way to intervene early and credibly — before conflict hardens into grievance, attrition, or reputational risk.

Dates, format & commitment

📅ent pl Thursday's - 16th April - 4th June
🕘 9:30am – 5:00pm
💻 In-person delivery - Mediation House 83 University Street Belfast BT7 1HP
👥 Small cohort to protect depth of practice

Investment — and why it stacks up

Standard Fee: £1,850

Discounts available:

• Public Sector: 12.5%
• Charities & Community Groups: 25%

Pay by invoice or card at checkout - Payment plans available

Learn more about this course before you book

If this feels familiar, the programme below shows you how to intervene before it escalates.

What this programme gives you (in practical terms)

By the end of the course, you will be able to:

• run a full mediation process from intake to agreement
• manage emotionally charged disputes without escalation
• intervene early and reset stalled relationships
• lead difficult conversations without defensiveness or drift
• protect trust, authority, and organisational credibility

This is not about “being good with people”.
It’s about having a repeatable process that works under pressure.

Why judgement alone stops being enough

At a certain level of responsibility, intuition fails you.

When emotions are high and positions are entrenched:

• saying the right thing can still make things worse
• fairness can be questioned even when intentions are sound
• one misstep can escalate an issue beyond recovery

Mediation provides structure when judgement alone isn’t enough.
This programme gives you that structure — and teaches you how to use it properly.

This is not theory-heavy training

This is a practice-led professional programme.

Across eight intensive days you will work through:

• live demonstrations of mediation in action
• structured role-plays based on real workplace disputes
• coached simulations under pressure
• supervised practice with detailed, practical feedback

You will practise here so you don’t improvise later.

Who this is for (and who it isn’t)

This programme is for you if:

• you manage or advise on workplace conflict
• you work in HR, education, leadership, or public service
• you need a defensible, ethical process you can stand over
• you want to intervene before issues become formal

This programme is not for you if:

• you want surface-level tips without responsibility
• you are uncomfortable holding difficult emotional space
• you want theory without application

Professional recognition

On completion you will receive:

• OCN Level 3 qualification in Mediation Theory & Practice
• CPD-accredited training
• IMI-recognised course completion

This signals to employers and organisations that your training meets international professional standards.

One unresolved grievance typically costs far more than this in leadership time, HR resource, absence, and reputational damage.
This capability lasts your entire career.

Your next step (no pressure, no commitment)

This is a considered decision. Treat it like one.

You can:

• Request the full information pack
• Speak briefly with the course lead
• Hold a provisional place while approval is confirmed

👉 Choose your next step

(Places are limited due to the practice-led format.)

Final word

This course will not remove conflict from your work.

It gives you a credible, ethical, repeatable way to deal with it properly — before it costs more than it should.

- Ricky Massey, Principal, Glengormley High School

Spaces are limited. If you’re ready to learn a grounded, credible way to handle conflict, book today. Or reach out to request more info.

For more information, download the full course brochure here.