Workplace Conflict Management 1-Day CPD Accredited Course

Resolve Conflict, Strengthen Your Team

A practical 1-day workplace conflict management course

📅 24 March 2026
🕘 9:30am – 4:30pm
📍 Belfast Castle
💷 £375 | 🎓 CPD Accredited (includes lunch, refreshments & CPD certificate)

Pay by invoice or card at checkout

If conflict is draining time, energy, or morale — this course is for you.

This practical one-day course gives managers, leaders, and HR professionals the tools to step in confidently and resolve conflict before it becomes costly.

“We were introduced to very practical tools to help us manage conflict and gained valuable insight into dealing with difficult situations more effectively.
The expert facilitation also helped us develop as a team — and it was genuinely enjoyable.”
— Jayne Wise, HR Director, MindWise

Workplace conflict is unavoidable.
What matters is how early and how well it’s handled.

When issues are left unresolved:

• tensions escalate

• conversations are avoided

• productivity drops

• teams fracture

What you’ll leave with

By the end of the day, you will be able to:

• identify the root causes of workplace conflict

• de-escalate tension quickly and constructively

• communicate clearly in emotionally charged situations

• apply mediation and negotiation techniques with confidence

• strengthen trust and collaboration within teams

Everything is designed for immediate use, not theory.

Who this course is for

This course is ideal for:

• managers and team leaders

• HR professionals

• anyone responsible for addressing conflict, performance, or team dynamics

No prior mediation experience required.

How the day works

This is not a lecture-based course.

You’ll work through:

• real workplace scenarios

• practical conflict resolution tools

• guided exercises and discussion

• techniques you can apply the very next day

Why this matters

According to the Labour Relations Agency, workplace conflict costs Northern Ireland employers £850 million each year.

One unresolved issue can consume:

• weeks of management time

• HR resource

• staff morale

• organisational credibility

This course helps you intervene earlier, faster, and more effectively.

Course details

📅 24 March 2026
🕘 9:30am – 4:30pm
📍 Belfast Castle
💷 £375 (includes lunch, refreshments & CPD certificate)

🎟️ Reserve Your Spot Today